Ever wonder what it takes to work at one of theairlinesindustry’smost visible airport position’the first actual step on the path of getting a job is spending time on researching and gathering as much information as you can about this job to gain confidence which will enable you to overcome any nervous anxiety about the recruitment process. This course; Passenger Service and Handling is meant to help you make that first step of getting your dreams job. At the end of this course you will be able to conductyourself effectively during an interview for a Passenger Service Agents position. And if you are a newly hired Passenger Service Agent, you will be able to obtain skills to ensure a memorable customer experience at every customer touch point. You will also be able to provide superior customer service in a demanding customer facing environment. In this course, we will explain: Service and its importanceThe First ImpressionPassengers ExpectationsTransit and Transfer passengerSpecial PassengersMedical CasesThis course will be a great first step for you to start your career in Aviation. Let’s start.